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minor✓ Resolved

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom Brazil

Twilio•Tue, May 19, 2026, 07:46 AM
Status
resolved
Duration
11h 23m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 19, 2026, 07:10 PM
This incident has been resolved.
monitoringTue, May 19, 2026, 05:07 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, May 19, 2026, 03:02 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 02:15 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 19, 2026, 10:54 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 08:46 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 07:46 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a73b4d9e-0203-4d7d-b1f0-536ca9291681
External ID
zxry0s8nk5bm
🕐 Started
Tue, May 19, 2026, 07:46 AM
🔄 Last Updated
Tue, May 19, 2026, 07:10 PM
✓ Resolved
Tue, May 19, 2026, 07:10 PM
MINOR
Impact Level
11h 23m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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