minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

SendGrid•2026-09-30 22:08 UTC

Status

resolved

Duration

2h 32m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-01 00:40 UTC

This incident has been resolved.

monitoring2026-09-30 23:19 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-30 22:30 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-30 22:08 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

a70968cd-b654-4c76-a163-1cdf8fcc1362

External ID

ltjgftwjljrl

🕐 Started

2026-09-30 22:08 UTC

🔄 Last Updated

2026-10-01 00:40 UTC

✓ Resolved

2026-10-01 00:40 UTC

MINOR

Impact Level

2h 32m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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