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minor✓ Resolved

Merchants and Buyers are experiencing login issues when using Gmail one-time passwords

Shopify•Sat, Jan 24, 2026, 03:24 PM
Status
resolved
Duration
3h 16m
Updates
4
Coverage
2 articles

📰 RELATED ARTICLES

Shopify incident update: Merchants and Buyers are experiencing login issues when using Gmail one-time passwords - now monitoring
Update: Merchants and Buyers are experiencing login issues when using Gmail one-time passwords
Jan 24, 2026 →
Shopify outage: Merchants and Buyers are experiencing login issues when using Gmail one-time passwords
Breaking: Merchants and Buyers are experiencing login issues when using Gmail one-time passwords
Jan 24, 2026 →

INCIDENT TIMELINE

✓ ResolvedSat, Jan 24, 2026, 06:40 PM
This incident has been resolved.
monitoringSat, Jan 24, 2026, 06:34 PM
This issue has been resolved and is being monitored.
investigatingSat, Jan 24, 2026, 04:48 PM
We are investigating and will keep you updated.
investigatingSat, Jan 24, 2026, 03:42 PM
We are investigating and will keep you updated.
investigatingSat, Jan 24, 2026, 03:24 PM
Buyers and merchants using Gmail for OTP-based sign-in or authentication are not receiving codes promptly, resulting in failed or delayed logins.

📊 TECHNICAL DETAILS

Internal ID
a648e98f-b2e7-40a0-8223-b1c5a02c37eb
External ID
7xrd6r14hl74
🕐 Started
Sat, Jan 24, 2026, 03:24 PM
🔄 Last Updated
Sat, Jan 24, 2026, 06:40 PM
✓ Resolved
Sat, Jan 24, 2026, 06:40 PM
MINOR
Impact Level
3h 16m
Total Duration
4
Status Updates
Affected Components
Third party services
✍️
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