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minor✓ Resolved
Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers
Status
resolved
Duration
17h 52m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Jul 9, 2026, 03:10 PM
This incident has been resolved.
monitoringThu, Jul 9, 2026, 10:46 AM
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, Jul 9, 2026, 06:46 AM
We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jul 9, 2026, 04:44 AM
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 12:38 AM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jul 8, 2026, 10:37 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 8, 2026, 09:35 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 8, 2026, 09:17 PM
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
a60f868f-3cdc-4b93-9a3c-7bef1a0bb577
External ID
bdhfgwb883tg
🕐 Started
Wed, Jul 8, 2026, 09:17 PM
🔄 Last Updated
Thu, Jul 9, 2026, 03:10 PM
✓ Resolved
Thu, Jul 9, 2026, 03:10 PM
MINOR
Impact Level
17h 52m
Total Duration
7
Status Updates
Affected Components
Voice, Latin America
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