minor✓ Resolved

MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

SendGrid•2026-10-06 06:28 UTC

Status

resolved

Duration

3h 22m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-06 09:50 UTC

This incident has been resolved.

monitoring2026-10-06 07:42 UTC

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-06 07:25 UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-06 06:28 UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

a5362944-c82c-4839-920a-471d93bc3b98

External ID

55mlhqqdd035

🕐 Started

2026-10-06 06:28 UTC

🔄 Last Updated

2026-10-06 09:50 UTC

✓ Resolved

2026-10-06 09:50 UTC

MINOR

Impact Level

3h 22m

Total Duration

Status Updates

Affected Components

MMS Short Code, North America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed