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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Paraguay

Twilio•Thu, Aug 6, 2026, 03:37 AM
Status
resolved
Duration
8h 7m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 6, 2026, 11:45 AM
This incident has been resolved.
monitoringThu, Aug 6, 2026, 07:47 AM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Aug 6, 2026, 05:44 AM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 6, 2026, 04:44 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 6, 2026, 03:44 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 6, 2026, 03:37 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a4f8fb6b-5fe7-4ba4-aefb-86210941c18a
External ID
pgkr5cnrn7v5
🕐 Started
Thu, Aug 6, 2026, 03:37 AM
🔄 Last Updated
Thu, Aug 6, 2026, 11:45 AM
✓ Resolved
Thu, Aug 6, 2026, 11:45 AM
MINOR
Impact Level
8h 7m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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