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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Twilio•Thu, Apr 16, 2026, 10:33 AM
Status
resolved
Duration
3h 36m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 16, 2026, 02:10 PM
This incident has been resolved.
monitoringThu, Apr 16, 2026, 12:05 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 16, 2026, 11:19 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 16, 2026, 10:33 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a4d469f5-6b84-4455-bf8e-5c951f95db42
External ID
zt6lctjbxcd9
🕐 Started
Thu, Apr 16, 2026, 10:33 AM
🔄 Last Updated
Thu, Apr 16, 2026, 02:10 PM
✓ Resolved
Thu, Apr 16, 2026, 02:10 PM
MINOR
Impact Level
3h 36m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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