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minor✓ Resolved

SMS Delivery Failures from Twilio to du and Etisalat United Arab Emirates

Twilio•Sat, Feb 28, 2026, 05:28 PM
Status
resolved
Duration
17h 2m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Mar 1, 2026, 10:30 AM
This incident has been resolved.
monitoringSun, Mar 1, 2026, 08:40 AM
We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringSun, Mar 1, 2026, 06:42 AM
We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Mar 1, 2026, 12:41 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and continue working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Feb 28, 2026, 08:41 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Feb 28, 2026, 06:41 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Feb 28, 2026, 05:42 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Feb 28, 2026, 05:28 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a454dc26-6fb7-4963-9a23-bf7c0546f4b1
External ID
1hktpg06yhfh
🕐 Started
Sat, Feb 28, 2026, 05:28 PM
🔄 Last Updated
Sun, Mar 1, 2026, 10:30 AM
✓ Resolved
Sun, Mar 1, 2026, 10:30 AM
MINOR
Impact Level
17h 2m
Total Duration
7
Status Updates
Affected Components
SMS, Middle East & Africa
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