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minor✓ Resolved

SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark

Twilio•Tue, May 19, 2026, 05:57 AM
Status
resolved
Duration
6h 58m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 19, 2026, 12:55 PM
This incident has been resolved.
monitoringTue, May 19, 2026, 10:47 AM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 08:37 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, May 19, 2026, 07:29 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 19, 2026, 06:57 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 05:57 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a448a7dd-2291-4d24-b740-9e973d76c3a4
External ID
whnmvsx3gwf4
🕐 Started
Tue, May 19, 2026, 05:57 AM
🔄 Last Updated
Tue, May 19, 2026, 12:55 PM
✓ Resolved
Tue, May 19, 2026, 12:55 PM
MINOR
Impact Level
6h 58m
Total Duration
5
Status Updates
Affected Components
SMS, Europe
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