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minor✓ Resolved

Service Degradation Affecting a Subset of Users in Web Mail and Calendar

Zoom•Tue, May 12, 2026, 11:01 PM
Status
resolved
Duration
4d 9h
Updates
19
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, May 17, 2026, 08:40 AM
This incident has been resolved.
monitoringSun, May 17, 2026, 08:27 AM
The service degradation affecting Web mail has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedSun, May 17, 2026, 07:00 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedSat, May 16, 2026, 11:03 PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedSat, May 16, 2026, 03:03 PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedSat, May 16, 2026, 07:04 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedFri, May 15, 2026, 10:59 PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedFri, May 15, 2026, 11:58 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedFri, May 15, 2026, 03:08 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedThu, May 14, 2026, 07:00 PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedThu, May 14, 2026, 10:54 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedThu, May 14, 2026, 02:55 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 05:56 PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 09:18 AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 05:02 AM
We have fixed the issue where a subset of users may have experienced issues with Web calendar. We continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 03:54 AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 02:54 AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 01:54 AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
identifiedWed, May 13, 2026, 12:53 AM
We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingTue, May 12, 2026, 11:01 PM
We are currently investigating a service degradation with a subset of users in Web Mail and Calendar. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
a3f23df3-6fda-4995-ba2a-ef606e20643b
External ID
78xw6l1k6s63
🕐 Started
Tue, May 12, 2026, 11:01 PM
🔄 Last Updated
Sun, May 17, 2026, 08:40 AM
✓ Resolved
Sun, May 17, 2026, 08:40 AM
MINOR
Impact Level
4d 9h
Total Duration
19
Status Updates
Affected Components
CalendarMail
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