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minor✓ Resolved
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany
Status
resolved
Duration
4h 6m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Sep 8, 2026, 02:15 PM
This incident has been resolved.
monitoringTue, Sep 8, 2026, 12:36 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 8, 2026, 11:09 AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 8, 2026, 10:08 AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
a33a3eb7-aafa-4d0b-81b1-bfb36d1174e3
External ID
wl0tnh2yf0bm
🕐 Started
Tue, Sep 8, 2026, 10:08 AM
🔄 Last Updated
Tue, Sep 8, 2026, 02:15 PM
✓ Resolved
Tue, Sep 8, 2026, 02:15 PM
MINOR
Impact Level
4h 6m
Total Duration
3
Status Updates
Affected Components
Voice, Europe
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