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minor✓ Resolved

User Authentication Identity SNA Missing Redirects for KPN in Netherlands

Twilio•Wed, Jun 17, 2026, 01:11 PM
Status
resolved
Duration
7h 38m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jun 17, 2026, 08:50 PM
This incident has been resolved.
monitoringWed, Jun 17, 2026, 08:35 PM
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 17, 2026, 08:25 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jun 17, 2026, 04:16 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Jun 17, 2026, 02:16 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jun 17, 2026, 01:11 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a2febdb7-b456-4271-936a-0379eba25d5b
External ID
m4r05c162jgd
🕐 Started
Wed, Jun 17, 2026, 01:11 PM
🔄 Last Updated
Wed, Jun 17, 2026, 08:50 PM
✓ Resolved
Wed, Jun 17, 2026, 08:50 PM
MINOR
Impact Level
7h 38m
Total Duration
5
Status Updates
Affected Components
Verify Silent Network Auth
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