minor✓ Resolved

WhatsApp outbound messages may be Delayed

Twilio•2026-01-21 22:10 UTC

Status

resolved

Duration

1d 8h

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-23 06:57 UTC

This incident has been resolved.

investigating2026-01-21 22:13 UTC

We are continuing to investigate this issue.

investigating2026-01-21 22:10 UTC

We are experiencing SMS delivery delays when sending outbound messages to to Whatsapp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

a2cba08d-a4bc-40d6-bcc1-cee75fb0a30c

External ID

k51k3fvq2gl9

🕐 First reported

2026-01-21 22:10 UTC

🔄 Last Updated

2026-01-23 06:57 UTC

✓ Resolved

2026-01-23 06:57 UTC

MINOR

Impact Level

1d 8h

Total Duration

Status Updates

Affected Components

SMS

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