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none✓ Resolved

Zoom Contact Center Service Degradation in the North America Region

Zoom•Wed, Feb 25, 2026, 07:09 PM
Status
resolved
Duration
15 minutes
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 25, 2026, 07:25 PM
This incident has been resolved.
monitoringWed, Feb 25, 2026, 07:09 PM
On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue to monitor the situation closely and keep you informed of any further developments.

📊 TECHNICAL DETAILS

Internal ID
a1c7b763-bb77-45fa-994a-4c7e471c1a8d
External ID
qcwcq1gb9xsy
🕐 Started
Wed, Feb 25, 2026, 07:09 PM
🔄 Last Updated
Wed, Feb 25, 2026, 07:25 PM
✓ Resolved
Wed, Feb 25, 2026, 07:25 PM
NONE
Impact Level
15 minutes
Total Duration
1
Status Updates
Affected Components
Voice (Inbound/Outbound)
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