major✓ Resolved

Some stores unable to purchase UPS shipping labels.

Shopify•2019-11-14 06:05 UTC

Status

resolved

Duration

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-11-14 06:05 UTC

This incident has been resolved.

resolved2019-11-14 06:05 UTC

This incident has been resolved.

monitoring2019-11-14 06:05 UTC

Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.

📊 TECHNICAL DETAILS

Internal ID

a172175f-49de-4214-873d-3cd55ccdf3bd

External ID

pmtx96c7h3m4

🕐 Started

2019-11-14 06:05 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-11-14 06:05 UTC

MAJOR

Impact Level

Total Duration

Status Updates

Affected Components

Third party services

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