Resolved: SMS and Voice Notification Delivery Issues on Reliance Jio Carrier Network in India

This incident has been resolved.

The issue with SMS and voice notification delivery failures on the Reliance Jio carrier network in India has been resolved and there is no ongoing impact to customers. This incident was not caused by a PagerDuty system failure. The disruption originated with Reliance Jio, impacting SMS and...

We are observing improved deliverability of SMS and voice notifications for users on the Reliance Jio carrier network in India. This is a carrier-level infrastructure issue outside of our control, and PagerDuty platform services remain fully operational. We are awaiting...

We are aware of delivery failures affecting some SMS and voice notifications for users on the Reliance Jio carrier network in India. This is a carrier-level infrastructure issue outside of our control, and our platform services remain fully operational. Immediate Action...