← Back to Twilio History
minor✓ Resolved

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Mexico

Twilio•Tue, Aug 25, 2026, 03:57 PM
Status
resolved
Duration
2h 12m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 25, 2026, 06:10 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 06:02 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 25, 2026, 03:59 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 03:59 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 03:57 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Multiple Networks in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a0bde5fb-cae7-405a-87c0-fc952404d42d
External ID
1g1nvjq1b8n2
🕐 Started
Tue, Aug 25, 2026, 03:57 PM
🔄 Last Updated
Tue, Aug 25, 2026, 06:10 PM
✓ Resolved
Tue, Aug 25, 2026, 06:10 PM
MINOR
Impact Level
2h 12m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed