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minor✓ Resolved

SMS Delivery Delays and Failures to Airtel in Zambia

Twilio•Tue, Mar 10, 2026, 09:00 AM
Status
resolved
Duration
4h 29m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Mar 10, 2026, 01:30 PM
This incident has been resolved.
monitoringTue, Mar 10, 2026, 11:36 AM
We are observing successful SMS delivery from Twilio to Airtel network subscribers in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 09:50 AM
We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 10, 2026, 09:00 AM
We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
a041e357-2f01-4c81-a8cf-47978404214b
External ID
rgc4vyz7skzy
🕐 Started
Tue, Mar 10, 2026, 09:00 AM
🔄 Last Updated
Tue, Mar 10, 2026, 01:30 PM
✓ Resolved
Tue, Mar 10, 2026, 01:30 PM
MINOR
Impact Level
4h 29m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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