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minor✓ Resolved
SMS Delivery Delays from Twilio to KPN Netherlands
Status
resolved
Duration
1d 20h
Updates
15
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, May 9, 2026, 05:50 AM
This incident has been resolved.
monitoringSat, May 9, 2026, 04:46 AM
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, May 9, 2026, 02:46 AM
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 8, 2026, 10:44 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedFri, May 8, 2026, 02:39 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 10:39 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 08:38 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 07:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, May 7, 2026, 07:38 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringThu, May 7, 2026, 07:37 PM
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, May 7, 2026, 03:26 PM
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, May 7, 2026, 01:25 PM
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 12:00 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 10:59 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 7, 2026, 09:55 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 7, 2026, 08:50 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
9fa9007a-e875-4362-b4bb-b51e2c23c32b
External ID
h8dkrz5z4dp9
🕐 Started
Thu, May 7, 2026, 08:50 AM
🔄 Last Updated
Sat, May 9, 2026, 05:50 AM
✓ Resolved
Sat, May 9, 2026, 05:50 AM
MINOR
Impact Level
1d 20h
Total Duration
15
Status Updates
Affected Components
SMS, Europe
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