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minor✓ Resolved
SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United States
Status
resolved
Duration
7h 2m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, May 3, 2026, 08:40 PM
This incident has been resolved.
monitoringSun, May 3, 2026, 06:53 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 3, 2026, 04:47 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSun, May 3, 2026, 02:43 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 3, 2026, 01:38 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, May 3, 2026, 01:37 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
9efc0826-1375-4dc0-93dc-9f0bf13f9fa0
External ID
zbntpz9v15c0
🕐 Started
Sun, May 3, 2026, 01:37 PM
🔄 Last Updated
Sun, May 3, 2026, 08:40 PM
✓ Resolved
Sun, May 3, 2026, 08:40 PM
MINOR
Impact Level
7h 2m
Total Duration
5
Status Updates
Affected Components
SMS Short Code, North America
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