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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Claro Dominican Republic

Twilio•Tue, Aug 25, 2026, 06:10 AM
Status
resolved
Duration
1 day
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 26, 2026, 06:35 AM
This incident has been resolved.
monitoringWed, Aug 26, 2026, 04:40 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringTue, Aug 25, 2026, 08:38 PM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringTue, Aug 25, 2026, 04:36 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 25, 2026, 02:36 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 01:12 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 09:11 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 07:11 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 06:10 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9ef2ed2b-6700-4503-9145-545d346aacff
External ID
9grndvtkptlc
🕐 Started
Tue, Aug 25, 2026, 06:10 AM
🔄 Last Updated
Wed, Aug 26, 2026, 06:35 AM
✓ Resolved
Wed, Aug 26, 2026, 06:35 AM
MINOR
Impact Level
1 day
Total Duration
8
Status Updates
Affected Components
SMS, Latin America
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