minor✓ Resolved

Service Degradation Affecting Zoom Contact Center SMS in US Region

Zoom•2026-05-21 08:38 UTC

Status

resolved

Duration

11 minutes

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-21 08:50 UTC

This incident has been resolved.

monitoring2026-05-21 08:38 UTC

On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region. 

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

📊 TECHNICAL DETAILS

Internal ID

9dde9e45-fd09-4ef3-92e4-178962c8c922

External ID

1frj41djbrjy

🕐 First reported

2026-05-21 08:38 UTC

🔄 Last Updated

2026-05-21 08:50 UTC

✓ Resolved

2026-05-21 08:50 UTC

MINOR

Impact Level

11 minutes

Total Duration

Status Updates

Affected Components

SMS/MMS (Inbound/Outbound)

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