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minor✓ Resolved

Service Degradation Affecting Zoom Contact Center SMS in US Region

Zoom•Thu, May 21, 2026, 08:38 AM
Status
resolved
Duration
11 minutes
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 21, 2026, 08:50 AM
This incident has been resolved.
monitoringThu, May 21, 2026, 08:38 AM
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

📊 TECHNICAL DETAILS

Internal ID
9dde9e45-fd09-4ef3-92e4-178962c8c922
External ID
1frj41djbrjy
🕐 Started
Thu, May 21, 2026, 08:38 AM
🔄 Last Updated
Thu, May 21, 2026, 08:50 AM
✓ Resolved
Thu, May 21, 2026, 08:50 AM
MINOR
Impact Level
11 minutes
Total Duration
1
Status Updates
Affected Components
SMS/MMS (Inbound/Outbound)
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