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minor✓ Resolved

Chat Support Outage

Square•Tue, Aug 18, 2026, 05:49 PM
Status
resolved
Duration
2h 5m
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 18, 2026, 07:55 PM
This incident has been resolved.
investigatingTue, Aug 18, 2026, 05:49 PM
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

📊 TECHNICAL DETAILS

Internal ID
9d5d0438-24b6-4134-9152-ac55690c50c4
External ID
01M0AZWA51H39Z2ZKZHPSNAHWQ
🕐 Started
Tue, Aug 18, 2026, 05:49 PM
🔄 Last Updated
Tue, Aug 18, 2026, 07:55 PM
✓ Resolved
Tue, Aug 18, 2026, 07:55 PM
MINOR
Impact Level
2h 5m
Total Duration
1
Status Updates
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