minor✓ Resolved

SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

Twilio•2026-10-15 13:24 UTC

Status

resolved

Duration

3h 14m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-15 16:38 UTC

This incident has been resolved.

resolved2026-10-15 16:38 UTC

The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

investigating2026-10-15 14:25 UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-15 13:24 UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

9d3b99b3-c78d-4bfe-94c5-b393329a4472

External ID

gf0m4x62pp23

🕐 Started

2026-10-15 13:24 UTC

🔄 Last Updated

2026-10-15 16:44 UTC

✓ Resolved

2026-10-15 16:38 UTC

MINOR

Impact Level

3h 14m

Total Duration

Status Updates

Affected Components

SMS, Latin America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed