major✓ Resolved

The Admin is not loading correctly for some stores

Shopify•2019-10-22 14:09 UTC

Status

resolved

Duration

1h 57m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-10-22 16:06 UTC

This incident has been resolved.

resolved2019-10-22 16:06 UTC

This incident has been resolved.

monitoring2019-10-22 15:43 UTC

A fix has been implemented and we are monitoring the results.

identified2019-10-22 15:13 UTC

The issue has been identified and a fix is being implemented.

investigating2019-10-22 14:51 UTC

Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

Internal ID

9cc5e040-f948-4a9d-bfd0-4983873940eb

External ID

st33xk2fm8nx

🕐 Started

2019-10-22 14:09 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-10-22 16:06 UTC

MAJOR

Impact Level

1h 57m

Total Duration

Status Updates

Affected Components

Admin

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