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minor✓ Resolved

Voice Call Failures From Multiple Networks to a Subset of Twilio Singapore Phone Numbers

TwilioMon, May 25, 2026, 04:14 PM
Status
resolved
Duration
12h 25m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 26, 2026, 04:40 AM
This incident has been resolved.
monitoringTue, May 26, 2026, 12:27 AM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, May 25, 2026, 10:25 PM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 25, 2026, 05:23 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 25, 2026, 04:22 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 25, 2026, 04:14 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9c0e056e-592d-458b-af63-1ddec6685303
External ID
2f1sdh3zfnkh
🕐 Started
Mon, May 25, 2026, 04:14 PM
🔄 Last Updated
Tue, May 26, 2026, 04:40 AM
✓ Resolved
Tue, May 26, 2026, 04:40 AM
MINOR
Impact Level
12h 25m
Total Duration
5
Status Updates
Affected Components
Voice, APAC
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