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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium

Twilio•Wed, Feb 25, 2026, 06:33 PM
Status
resolved
Duration
8h 16m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 26, 2026, 02:50 AM
This incident has been resolved.
monitoringThu, Feb 26, 2026, 12:53 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Feb 26, 2026, 12:11 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringWed, Feb 25, 2026, 10:09 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Feb 25, 2026, 08:25 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Feb 25, 2026, 07:24 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 06:33 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9b681e49-698a-4a3f-bad2-af65b3e0f463
External ID
qpyc2s44kqk3
🕐 Started
Wed, Feb 25, 2026, 06:33 PM
🔄 Last Updated
Thu, Feb 26, 2026, 02:50 AM
✓ Resolved
Thu, Feb 26, 2026, 02:50 AM
MINOR
Impact Level
8h 16m
Total Duration
6
Status Updates
Affected Components
SMS, Europe
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