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minor✓ Resolved

SMS Delivery Delays to Tim network for a subset of long codes in Brazil

Twilio•Thu, Feb 5, 2026, 10:46 PM
Status
resolved
Duration
4h 38m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 6, 2026, 03:25 AM
This incident has been resolved.
monitoringFri, Feb 6, 2026, 01:12 AM
We are observing recovery in SMS delivery delays to Tim network for a subset of long codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 11:40 PM
We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 10:50 PM
We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 10:46 PM
Our monitoring systems have detected a potential issue SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

📊 TECHNICAL DETAILS

Internal ID
9b52c3d7-f14d-457a-a67b-e1c97eafc6b8
External ID
v8b3thp8j4h1
🕐 Started
Thu, Feb 5, 2026, 10:46 PM
🔄 Last Updated
Fri, Feb 6, 2026, 03:25 AM
✓ Resolved
Fri, Feb 6, 2026, 03:25 AM
MINOR
Impact Level
4h 38m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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