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minor✓ Resolved
User Authentication Identity SNA Failure Increase for Indosat in Indonesia
Status
resolved
Duration
11h 12m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Aug 3, 2026, 05:01 PM
This incident has been resolved.
monitoringMon, Aug 3, 2026, 02:53 PM
We have observed a recovery in User Authentication Identity SNA failure increase for Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 12:59 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 08:53 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 06:53 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 05:48 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
9a982feb-647b-460d-99ca-62a65581c0da
External ID
6gg1p370d475
🕐 Started
Mon, Aug 3, 2026, 05:48 AM
🔄 Last Updated
Mon, Aug 3, 2026, 05:01 PM
✓ Resolved
Mon, Aug 3, 2026, 05:01 PM
MINOR
Impact Level
11h 12m
Total Duration
5
Status Updates
Affected Components
Verify Silent Network Auth
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