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minor✓ Resolved
Investigating - Known Impact
Status
resolved
Duration
5h 11m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ Resolved
This incident has been resolved.
monitoring
The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).
identified
Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected.
We have identified the issue and are continuing our work to recover the missing Traces data.
investigating
All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.
📊 TECHNICAL DETAILS
Internal ID
9a2b8cd1-15de-4f1e-9a91-dfe6e0dad33c
External ID
pgwlk8x3h6vx
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
5h 11m
Total Duration
3
Status Updates
Affected Components
OpenTelemetry (Logs, Traces, Metrics)
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