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minor✓ Resolved

Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand

SendGridTue, Sep 1, 2026, 07:48 AM
Status
resolved
Duration
7h 56m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Sep 1, 2026, 03:45 PM
This incident has been resolved.
monitoringTue, Sep 1, 2026, 11:34 AM
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Sep 1, 2026, 09:29 AM
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 08:58 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 07:49 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 1, 2026, 07:48 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9a168313-7bb4-46fe-886d-f91440ce75dc
External ID
zgztdjd8s5ts
🕐 Started
Tue, Sep 1, 2026, 07:48 AM
🔄 Last Updated
Tue, Sep 1, 2026, 03:45 PM
✓ Resolved
Tue, Sep 1, 2026, 03:45 PM
MINOR
Impact Level
7h 56m
Total Duration
5
Status Updates
Affected Components
Voice, APAC
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