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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

Twilio•Tue, Jun 9, 2026, 07:15 PM
Status
resolved
Duration
8h 19m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jun 10, 2026, 03:35 AM
This incident has been resolved.
monitoringWed, Jun 10, 2026, 12:49 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jun 9, 2026, 10:47 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jun 9, 2026, 10:44 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Jun 9, 2026, 08:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jun 9, 2026, 07:42 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jun 9, 2026, 07:15 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
99d99b5f-f6ae-4aee-b3ef-cf15f1532ce5
External ID
jwtvhhgpn536
🕐 Started
Tue, Jun 9, 2026, 07:15 PM
🔄 Last Updated
Wed, Jun 10, 2026, 03:35 AM
✓ Resolved
Wed, Jun 10, 2026, 03:35 AM
MINOR
Impact Level
8h 19m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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