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minor✓ Resolved

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

Zoom•Mon, Mar 30, 2026, 04:55 PM
Status
resolved
Duration
59 minutes
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 30, 2026, 05:55 PM
This incident has been resolved.
monitoringMon, Mar 30, 2026, 05:37 PM
The service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedMon, Mar 30, 2026, 05:01 PM
We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration. We are actively working with our vendor partner to resolve the issue. We will share updates as soon as they become available.
investigatingMon, Mar 30, 2026, 04:55 PM
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
99cabbfb-793d-421f-b2f5-caedff1b1193
External ID
mlysrh4rslwp
🕐 Started
Mon, Mar 30, 2026, 04:55 PM
🔄 Last Updated
Mon, Mar 30, 2026, 05:55 PM
✓ Resolved
Mon, Mar 30, 2026, 05:55 PM
MINOR
Impact Level
59 minutes
Total Duration
3
Status Updates
Affected Components
PCI IntegrationPCI Integration
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