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minor✓ Resolved

SMS Delivery Delays from Twilio to MTN Benin

Twilio•Tue, Apr 7, 2026, 03:33 PM
Status
resolved
Duration
17h 1m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 8, 2026, 08:35 AM
This incident has been resolved.
monitoringWed, Apr 8, 2026, 06:26 AM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 10:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 06:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 04:51 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 03:41 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Apr 7, 2026, 03:33 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9998bc19-5e2c-4e9d-abfd-df1597e43876
External ID
1t7m6z4l47ql
🕐 Started
Tue, Apr 7, 2026, 03:33 PM
🔄 Last Updated
Wed, Apr 8, 2026, 08:35 AM
✓ Resolved
Wed, Apr 8, 2026, 08:35 AM
MINOR
Impact Level
17h 1m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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