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minor✓ Resolved
Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia
Status
resolved
Duration
4h 59m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Feb 12, 2026, 07:20 PM
This incident has been resolved.
monitoringThu, Feb 12, 2026, 05:15 PM
Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 12, 2026, 03:20 PM
We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.
investigatingThu, Feb 12, 2026, 02:20 PM
We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
97fc1437-f0c6-4eb4-a246-38910b624869
External ID
xpn5cqm2llxs
🕐 Started
Thu, Feb 12, 2026, 02:20 PM
🔄 Last Updated
Thu, Feb 12, 2026, 07:20 PM
✓ Resolved
Thu, Feb 12, 2026, 07:20 PM
MINOR
Impact Level
4h 59m
Total Duration
3
Status Updates
Affected Components
Voice, Latin America
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