minor✓ Resolved

Azure Marketplace SendGrid Customers Experiencing Account Management Issues

SendGrid•2026-10-24 22:04 UTC

Status

resolved

Duration

50m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-24 22:54 UTC

This incident has been resolved.

resolved2026-10-24 22:54 UTC

SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

monitoring2026-10-24 22:24 UTC

Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.

We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

investigating2026-10-24 22:04 UTC

Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:
- unable to complete setup (fails with error 502)
- single sign-in step fails (fails with error 403)
- unable to complete plan changes such as: upgrades, downgrades, cancellations

We will provide another update in 1 hour, or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

9687cf2e-4058-4780-aa8f-cb1d0a36657a

External ID

37jx2hd23rgv

🕐 Started

2026-10-24 22:04 UTC

🔄 Last Updated

2026-10-24 22:54 UTC

✓ Resolved

2026-10-24 22:54 UTC

MINOR

Impact Level

50m

Total Duration

Status Updates

Affected Components

SendGrid Partners

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