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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase in Canada
Status
resolved
Duration
7 hours
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Jun 15, 2026, 11:20 PM
This incident has been resolved.
monitoringMon, Jun 15, 2026, 09:55 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 15, 2026, 08:52 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jun 15, 2026, 07:46 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
investigatingMon, Jun 15, 2026, 05:23 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jun 15, 2026, 04:19 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
961fe6fe-f0a6-4fd4-8e4e-f3c9e322ffae
External ID
qhfy782lggb6
🕐 Started
Mon, Jun 15, 2026, 04:19 PM
🔄 Last Updated
Mon, Jun 15, 2026, 11:20 PM
✓ Resolved
Mon, Jun 15, 2026, 11:20 PM
MINOR
Impact Level
7 hours
Total Duration
5
Status Updates
Affected Components
Verify Silent Network AuthLookup Identity MatchLookup Line Type Intelligence [Twilio API]Legacy Identity MatchAndAttributes
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