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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Claro Brazil

Twilio•Tue, Aug 4, 2026, 12:05 AM
Status
resolved
Duration
5h 19m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 4, 2026, 05:25 AM
This incident has been resolved.
monitoringTue, Aug 4, 2026, 04:51 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 4, 2026, 02:44 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 4, 2026, 01:08 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 4, 2026, 12:07 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 4, 2026, 12:05 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
95b961cd-3113-41eb-95c0-99d4e05b2277
External ID
p49tj2rtg4jj
🕐 Started
Tue, Aug 4, 2026, 12:05 AM
🔄 Last Updated
Tue, Aug 4, 2026, 05:25 AM
✓ Resolved
Tue, Aug 4, 2026, 05:25 AM
MINOR
Impact Level
5h 19m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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