minorinvestigating

Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Twilio•2026-10-28 12:14 UTC

Status

investigating

Duration

Ongoing

Updates

Coverage

0 articles

INCIDENT TIMELINE

investigating2026-10-28 13:21 UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-28 12:14 UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

95a3154c-2604-47e9-83a3-258e9889ca96

External ID

bx87yfgd4nbf

🕐 Started

2026-10-28 12:14 UTC

🔄 Last Updated

2026-10-28 13:21 UTC

MINOR

Impact Level

Ongoing

Total Duration

Status Updates

Affected Components

Verify Silent Network Auth

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