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minor✓ Resolved

SMS Delivery Failures From a Subset of Twilio Long Codes to Orange Côte d'Ivoire

TwilioMon, Apr 13, 2026, 06:42 PM
Status
resolved
Duration
18h 7m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 14, 2026, 12:50 PM
This incident has been resolved.
monitoringTue, Apr 14, 2026, 08:54 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Apr 14, 2026, 06:39 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 14, 2026, 01:46 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 09:43 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 07:43 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 06:42 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9591e416-9e30-4078-8e85-19a8031fe15e
External ID
54tk683v3b26
🕐 Started
Mon, Apr 13, 2026, 06:42 PM
🔄 Last Updated
Tue, Apr 14, 2026, 12:50 PM
✓ Resolved
Tue, Apr 14, 2026, 12:50 PM
MINOR
Impact Level
18h 7m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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