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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa

Twilio•Mon, May 25, 2026, 03:47 PM
Status
resolved
Duration
4h 47m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, May 25, 2026, 08:35 PM
This incident has been resolved.
monitoringMon, May 25, 2026, 04:54 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 25, 2026, 03:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 25, 2026, 03:47 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9521823c-3dbb-49d9-a8fa-5fe3c244dd75
External ID
qwqdhzf9b0qc
🕐 Started
Mon, May 25, 2026, 03:47 PM
🔄 Last Updated
Mon, May 25, 2026, 08:35 PM
✓ Resolved
Mon, May 25, 2026, 08:35 PM
MINOR
Impact Level
4h 47m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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