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none✓ Resolved

Delays in customer support responses

OpenAI•Thu, Sep 10, 2026, 07:53 PM
Status
resolved
Duration
1h 56m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 10, 2026, 09:50 PM
This incident has been resolved.
monitoringThu, Sep 10, 2026, 09:20 PM
We have applied the mitigation and are monitoring the recovery.
identifiedThu, Sep 10, 2026, 08:54 PM
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
investigatingThu, Sep 10, 2026, 08:45 PM
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
investigatingThu, Sep 10, 2026, 07:53 PM
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

📊 TECHNICAL DETAILS

Internal ID
94e1c3b1-0f4a-4f87-b2d4-37f91e5f6db2
External ID
01M26E3PPAYJMMRHX2MZJCTHMF
🕐 Started
Thu, Sep 10, 2026, 07:53 PM
🔄 Last Updated
Thu, Sep 10, 2026, 09:50 PM
✓ Resolved
Thu, Sep 10, 2026, 09:50 PM
NONE
Impact Level
1h 56m
Total Duration
4
Status Updates
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