Delays in customer support responses

This incident has been resolved.

We have applied the mitigation and are monitoring the recovery.

We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.