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minor✓ Resolved
SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United States Short Codes
Status
resolved
Duration
2d 4h
Updates
10
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Jul 27, 2026, 05:20 AM
This incident has been resolved.
monitoringMon, Jul 27, 2026, 04:50 AM
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jul 27, 2026, 02:44 AM
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 12:04 AM
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jul 26, 2026, 11:01 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Jul 26, 2026, 08:02 AM
Twilio customers may be experiencing SMS delivery failures from the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 04:02 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 08:01 AM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue.We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 03:56 AM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 01:49 AM
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 12:46 AM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
94e062f4-4f43-4b54-8a5a-3f1c6ca96ede
External ID
wbfj6nqpjljb
🕐 Started
Sat, Jul 25, 2026, 12:46 AM
🔄 Last Updated
Mon, Jul 27, 2026, 05:20 AM
✓ Resolved
Mon, Jul 27, 2026, 05:20 AM
MINOR
Impact Level
2d 4h
Total Duration
10
Status Updates
Affected Components
SMS Short Code, North America
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