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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia

Twilio•Sun, Aug 30, 2026, 03:54 PM
Status
resolved
Duration
5h 10m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 30, 2026, 09:05 PM
This incident has been resolved.
monitoringSun, Aug 30, 2026, 06:57 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Aug 30, 2026, 04:55 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Aug 30, 2026, 03:54 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
946506c2-08a8-4e67-a425-2cc932795423
External ID
nkpps2d3ps7f
🕐 Started
Sun, Aug 30, 2026, 03:54 PM
🔄 Last Updated
Sun, Aug 30, 2026, 09:05 PM
✓ Resolved
Sun, Aug 30, 2026, 09:05 PM
MINOR
Impact Level
5h 10m
Total Duration
3
Status Updates
Affected Components
Verify Silent Network Auth
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