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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase to Multiple Networks in United States
Status
resolved
Duration
39 minutes
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Apr 24, 2026, 06:45 AM
This incident has been resolved.
monitoringFri, Apr 24, 2026, 06:38 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 24, 2026, 06:28 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 24, 2026, 06:05 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
943b0c3d-490f-4483-a596-bda4be3ed553
External ID
ztrxbvjmbkx0
🕐 Started
Fri, Apr 24, 2026, 06:05 AM
🔄 Last Updated
Fri, Apr 24, 2026, 06:45 AM
✓ Resolved
Fri, Apr 24, 2026, 06:45 AM
MINOR
Impact Level
39 minutes
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLegacy Identity MatchAndAttributes
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