← Back to SendGrid History
minor✓ Resolved

SMS and MMS Delivery Delays From a Subset of Twilio Long Codes to Multiple Networks in Australia

SendGrid•Wed, Aug 26, 2026, 03:29 AM
Status
resolved
Duration
8h 2m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 26, 2026, 11:31 AM
This incident has been resolved.
monitoringWed, Aug 26, 2026, 08:50 AM
We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 26, 2026, 06:49 AM
We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 06:02 AM
Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 04:55 AM
Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 04:46 AM
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Components: :pencil2: SMS, APAC
identifiedWed, Aug 26, 2026, 03:40 AM
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 03:33 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 26, 2026, 03:29 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
93938f5d-e12f-419b-82e0-1d6f708870cb
External ID
3ky3794c0dqc
🕐 Started
Wed, Aug 26, 2026, 03:29 AM
🔄 Last Updated
Wed, Aug 26, 2026, 11:31 AM
✓ Resolved
Wed, Aug 26, 2026, 11:31 AM
MINOR
Impact Level
8h 2m
Total Duration
8
Status Updates
Affected Components
SMS, APACMMS, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed