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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia

Twilio•Sat, May 16, 2026, 05:11 PM
Status
resolved
Duration
7h 48m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, May 17, 2026, 01:00 AM
This incident has been resolved.
monitoringSat, May 16, 2026, 10:54 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 09:24 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 07:24 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 06:24 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, May 16, 2026, 05:11 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
9302d1da-ce34-4126-9c65-4114d6f67e55
External ID
gzqgbjw0bcpz
🕐 Started
Sat, May 16, 2026, 05:11 PM
🔄 Last Updated
Sun, May 17, 2026, 01:00 AM
✓ Resolved
Sun, May 17, 2026, 01:00 AM
MINOR
Impact Level
7h 48m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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