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minor✓ Resolved
Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico
Status
resolved
Duration
6h 56m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Feb 26, 2026, 04:10 AM
This incident has been resolved.
monitoringThu, Feb 26, 2026, 01:51 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 26, 2026, 12:13 AM
Twilio customers may be still experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is still working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 10:13 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 09:13 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
92f81422-6836-4f17-a0ef-c8b00e41b3c6
External ID
nq39r4vkssyv
🕐 Started
Wed, Feb 25, 2026, 09:13 PM
🔄 Last Updated
Thu, Feb 26, 2026, 04:10 AM
✓ Resolved
Thu, Feb 26, 2026, 04:10 AM
MINOR
Impact Level
6h 56m
Total Duration
4
Status Updates
Affected Components
Voice, Latin America
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