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minor✓ Resolved
User Authentication Identity Gateway API High Latency in United States
Status
resolved
Duration
2h 57m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, May 7, 2026, 10:00 PM
This incident has been resolved.
monitoringThu, May 7, 2026, 07:53 PM
We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 07:08 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 7, 2026, 07:03 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
92f26607-341f-4808-99a8-b3f2317373b9
External ID
t7r8sr78xjks
🕐 Started
Thu, May 7, 2026, 07:03 PM
🔄 Last Updated
Thu, May 7, 2026, 10:00 PM
✓ Resolved
Thu, May 7, 2026, 10:00 PM
MINOR
Impact Level
2h 57m
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLegacy Identity MatchAndAttributes
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