minor✓ Resolved

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon

Twilio•Mon, May 11, 2026, 05:37 AM

Status

resolved

Duration

10h 47m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedMon, May 11, 2026, 04:25 PM

This incident has been resolved.

monitoringMon, May 11, 2026, 02:29 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, May 11, 2026, 02:14 PM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMon, May 11, 2026, 12:06 PM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, May 11, 2026, 11:06 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringMon, May 11, 2026, 11:04 AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMon, May 11, 2026, 09:04 AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, May 11, 2026, 07:39 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, May 11, 2026, 06:38 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMon, May 11, 2026, 05:37 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

9265f8bc-69a1-4442-b994-20c1820ddae3

External ID

5cm241pbzq2h

🕐 Started

Mon, May 11, 2026, 05:37 AM

🔄 Last Updated

Mon, May 11, 2026, 04:25 PM

✓ Resolved

Mon, May 11, 2026, 04:25 PM

MINOR

Impact Level

10h 47m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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